At The Author Solution, we are committed to providing high-quality, customized services tailored to each client’s needs. Due to the nature of our work—which involves intellectual property, labor, and time investment—we have established the following Refund Policy.
General Policy
All services offered by The Author Solution are custom, project-based, and non-refundable once work has begun. We invest significant time and expertise into every project, and each service is tailored to the individual client.
By purchasing our services, you acknowledge and agree to this refund policy.
Non-Refundable Services
The following services are strictly non-refundable, regardless of project stage or outcome:
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Ghostwriting
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Editing and proofreading
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Book cover design and formatting
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Publishing assistance
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Marketing and promotional campaigns
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Author branding services
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Any other custom consulting or project-based services
Eligibility for Partial Refunds (If Applicable)
In rare cases and at our sole discretion, a partial refund may be considered if:
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Work has not yet begun, and
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You submit a written cancellation request within 48 hours of initial payment.
If your request meets the above criteria, we may issue a refund minus an administrative or consultation fee (typically 10–25% of the project total, depending on the scope of pre-engagement work).
No refunds will be issued after 48 hours, or once any work, research, or communication regarding project execution has started.
Quality Assurance and Revisions
We are committed to ensuring client satisfaction through revisions and active communication.
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Clients are entitled to a reasonable number of revisions as outlined in their individual service agreement.
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If you are unsatisfied with a specific deliverable, we encourage you to communicate your concerns so we can resolve the issue promptly.
Revisions are not considered grounds for a refund.
Chargebacks and Disputes
Initiating a chargeback or dispute without first attempting to resolve the issue directly with us may result in immediate termination of services and forfeiture of all project rights.
We reserve the right to present this policy and supporting documentation to dispute any illegitimate chargebacks.
How to Request a Refund (If Eligible)
To request a refund or cancellation, you must contact us in writing at:
📧 Email: info@theauthorsolution.com
Subject line: "Refund Request – [Your Name / Project Title]"
Please include:
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Your full name
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Project or invoice number
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Date of payment
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Reason for cancellation or refund request
We will review your request and respond within 5 business days.
Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with the updated effective date. Clients are encouraged to review this policy periodically.
Thank you for choosing The Author Solution. We value your trust and aim to deliver excellent results while being transparent about our policies.
